/*
 * Intentional shared override pattern: .auth-fields, .eyebrow, and
 * .topbar-actions extend components.css with portal-only composition.
 * Keep the shared component definitions and these layout overrides together.
 */

* { box-sizing: border-box; }
[hidden] { display: none !important; }

.environment-marker {
  position: sticky;
  z-index: 70;
  top: 0;
  padding: var(--space-1) var(--space-3);
  background: var(--color-danger-strong);
  color: var(--color-danger-strong-text);
  font-size: var(--font-size-xs);
  font-weight: var(--font-weight-bold);
  letter-spacing: 0.12em;
  text-align: center;
}

.brand {
  display: flex;
  align-items: center;
  gap: var(--space-3);
  color: inherit;
  text-decoration: none;
}
.brand-logo {
  display: block;
  width: auto;
  height: 2.625rem;
  max-width: 10.875rem;
  object-fit: contain;
}
.brand strong,
.brand small { display: block; }
.brand strong { color: var(--color-header-text); }
.brand small {
  margin-top: var(--space-1);
  color: var(--color-header-muted);
  font-size: var(--font-size-xs);
}
.topbar-actions {
  display: flex;
  align-items: center;
  margin-left: auto;
}

.source-badge {
  display: inline-flex;
  align-items: center;
  gap: var(--space-1);
  color: var(--color-text-secondary);
}
.source-badge svg {
  width: 0.9375rem;
  height: 0.9375rem;
  fill: none;
  stroke: currentColor;
  stroke-width: 1.8;
  stroke-linecap: round;
  stroke-linejoin: round;
}
.ticket-key {
  display: inline-flex;
  align-items: center;
  gap: var(--space-2);
}
.detail-key {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: var(--space-2);
}
.short-code-chip { white-space: nowrap; }

.hero,
.panel-heading,
.detail-heading,
.form-actions {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: var(--space-5);
}
.hero { margin-bottom: var(--space-5); }
.hero-cta {
  position: sticky;
  z-index: 10;
  top: 5.5rem;
}
.refresh-status {
  display: inline-flex;
  flex-wrap: wrap;
  align-items: center;
  justify-content: flex-end;
  gap: var(--space-2);
}
.freshness-caption {
  font-size: var(--font-size-sm);
  white-space: nowrap;
}
h1,
h2,
p { margin-top: 0; }
h1 { margin-bottom: var(--space-2); }
h2 { margin-bottom: var(--space-1); }
.eyebrow {
  margin-bottom: var(--space-2);
  font-weight: var(--font-weight-bold);
  letter-spacing: 0.08em;
  text-transform: uppercase;
}
.ticket-notice { margin-bottom: var(--space-4); }

.auth-panel {
  display: grid;
  grid-template-columns: 1fr 1.25fr;
  gap: var(--space-7);
  padding: var(--space-6);
}
.auth-copy {
  display: grid;
  align-content: center;
  gap: var(--space-2);
}
.auth-logo {
  display: block;
  width: auto;
  height: 2.75rem;
  max-width: 11.25rem;
  object-fit: contain;
}
.auth-fields,
.ticket-form,
#dev-auth-fields {
  display: grid;
  gap: var(--space-4);
}
.auth-fields,
.ticket-form { grid-template-columns: 1fr 1fr; }
.auth-fields { align-content: center; }
#dev-auth-fields { grid-column: 1 / -1; }

.attachment-dropzone {
  position: relative;
  padding: var(--space-4);
  border: 1px dashed var(--color-border-strong);
  border-radius: var(--radius-lg);
  background: var(--color-surface-muted);
}
.attachment-input-hidden {
  position: absolute;
  width: 1px;
  height: 1px;
  padding: 0;
  overflow: hidden;
  border: 0;
  clip: rect(0 0 0 0);
  clip-path: inset(50%);
  white-space: nowrap;
}
.attachment-picker {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: var(--space-2);
  margin-top: var(--space-1);
}
.attachment-picker-summary {
  font-size: var(--font-size-sm);
  font-weight: var(--font-weight-medium);
}
.attachment-list {
  display: flex;
  flex-wrap: wrap;
  gap: var(--space-3);
  margin-top: var(--space-3);
}
.attachment-file,
.attachment-preview {
  display: flex;
  flex-direction: column;
  gap: var(--space-2);
  max-width: 13.125rem;
  margin: 0;
}
.attachment-name,
.attachment-caption {
  color: var(--color-text-primary);
  font-size: var(--font-size-xs);
  font-weight: var(--font-weight-bold);
  overflow-wrap: anywhere;
}
.attachment-thumbnail {
  width: 10rem;
  height: 6.875rem;
  padding: 0;
  overflow: hidden;
  border: 1px solid var(--color-border-strong);
  border-radius: var(--radius-md);
  background: var(--color-surface-muted);
  color: var(--color-text-primary);
  cursor: pointer;
}
.attachment-action:disabled,
.attachment-thumbnail:disabled { cursor: progress; }
.attachment-picker-button:focus-visible {
  outline: 2px solid var(--color-interactive);
  outline-offset: 2px;
}
.attachment-thumbnail img {
  display: block;
  width: 100%;
  height: 100%;
  object-fit: cover;
}
.attachment-actions {
  display: flex;
  flex-wrap: wrap;
  gap: var(--space-2);
}
.attachment-actions .button {
  min-height: var(--touch-target);
  font-size: var(--font-size-xs);
}
.wide { grid-column: 1 / -1; }

#new-ticket-panel {
  display: grid;
  gap: var(--space-4);
  padding: var(--space-5);
}
#new-ticket-panel[hidden] { display: none; }
.form-intro {
  max-width: 65ch;
  margin-top: var(--space-1);
}
.submission-success {
  margin-bottom: var(--space-4);
  opacity: 1;
  transition: opacity 200ms ease-out;
}
.submission-success.is-fading { opacity: 0; }
.support-email-banner {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: var(--space-5);
  margin-bottom: var(--space-5);
}
.support-help-copy {
  display: grid;
  gap: var(--space-2);
}
.support-help-copy strong { font-size: var(--font-size-lg); }
.support-help-copy p { margin-bottom: 0; }
.support-help-address {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: var(--space-2);
  padding-top: var(--space-6);
}
.support-email-banner a {
  color: var(--color-interactive);
  font-weight: var(--font-weight-bold);
}

.desk-grid {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: var(--space-4);
  margin-bottom: var(--space-5);
}
.desk-grid.customer-desk { grid-template-columns: minmax(0, 1fr); }
.desk-scope-toggle {
  display: flex;
  flex-wrap: wrap;
  justify-content: flex-end;
  gap: var(--space-2);
}
.desk-stat-grid {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: var(--space-4);
}
.desk-stat-tile {
  display: grid;
  gap: var(--space-2);
  align-content: start;
}
.desk-stat-us { border-color: var(--color-info-border); }
.desk-stat-you { border-color: var(--color-warning-border); }
.desk-stat-resolved { border-color: var(--color-success-border); }
.desk-card-title {
  margin: 0;
  color: var(--color-text-secondary);
  font-size: var(--font-size-xs);
  font-weight: var(--font-weight-bold);
  letter-spacing: 0.08em;
  text-transform: uppercase;
}
.desk-count {
  color: var(--color-text-primary);
  font-size: var(--font-size-2xl);
  font-weight: var(--font-weight-bold);
}
.desk-row {
  display: grid;
  gap: var(--space-1);
  padding: var(--space-3);
}
.desk-meta {
  display: flex;
  flex-wrap: wrap;
  gap: var(--space-2);
  color: var(--color-text-secondary);
  font-size: var(--font-size-xs);
}

.portal-workspace-tabs {
  display: flex;
  align-items: stretch;
  gap: var(--space-2);
  margin-bottom: var(--space-3);
  border-bottom: 1px solid var(--color-border);
}
.workspace-tab {
  max-width: min(32rem, 55vw);
  border-color: transparent;
  border-bottom: 2px solid transparent;
  border-radius: var(--radius-md) var(--radius-md) 0 0;
}
.workspace-tab[aria-selected="true"] {
  border-bottom-color: var(--color-interactive);
  background: var(--color-interactive-soft);
  color: var(--color-text-primary);
}
.ticket-tab-slot {
  display: flex;
  min-width: 0;
  align-items: stretch;
}
.ticket-tab {
  min-width: 0;
}
.ticket-tab #ticket-tab-label {
  display: block;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.close-ticket-tab {
  min-width: var(--touch-target);
  padding-inline: var(--space-2);
  border-color: transparent;
  border-radius: 0 var(--radius-md) 0 0;
  font-size: var(--font-size-lg);
}

.workspace-grid {
  display: block;
}
.ticket-list-panel,
.ticket-detail { min-height: 35rem; }
.ticket-list-panel { overflow: hidden; }
.ticket-list-panel .panel-heading,
.ticket-detail { padding: var(--space-5); }
.list-controls {
  display: grid;
  grid-template-columns: auto minmax(15rem, 1fr);
  gap: var(--space-3);
  align-items: end;
  padding: 0 var(--space-5) var(--space-4);
}
.list-state-toggle {
  display: flex;
  flex-wrap: wrap;
  gap: var(--space-2);
}
.filter-chip[aria-pressed="true"] {
  border-color: var(--color-interactive);
  background: var(--color-interactive-soft);
}
.list-summary {
  margin: 0;
  padding: 0 var(--space-5) var(--space-3);
  color: var(--color-text-secondary);
  font-size: var(--font-size-sm);
}
.pagination-controls {
  display: flex;
  justify-content: flex-end;
  gap: var(--space-3);
  padding: var(--space-4) var(--space-5) var(--space-5);
  border-top: 1px solid var(--color-border);
}
.ticket-list {
  display: grid;
  border-top: 1px solid var(--color-border);
}
.ticket-list-header,
.ticket-row {
  display: grid;
  grid-template-columns:
    minmax(7rem, 0.8fr)
    minmax(12rem, 1.8fr)
    minmax(10rem, 1.2fr)
    minmax(8rem, 1fr)
    minmax(9rem, 1fr);
  align-items: center;
}
.ticket-list-header {
  min-height: var(--control-height);
  padding: var(--space-2) var(--space-4);
  background: var(--color-surface-muted);
  color: var(--color-text-secondary);
  font-size: var(--font-size-xs);
  font-weight: var(--font-weight-bold);
}
.ticket-row {
  width: 100%;
  min-height: var(--touch-target);
  padding: 0 var(--space-4);
  border: 0;
  border-bottom: 1px solid var(--color-border);
  background: var(--color-surface);
  color: var(--color-text-primary);
  text-align: left;
  cursor: pointer;
}
.ticket-row:hover,
.ticket-row.active { background: var(--color-interactive-soft); }
.ticket-row.is-terminal { background: var(--color-surface-muted); }
.ticket-row.is-terminal .ticket-subject {
  color: var(--color-text-secondary);
  font-weight: var(--font-weight-medium);
}
.ticket-cell {
  min-width: 0;
  padding: var(--space-3) var(--space-2);
}
.ticket-cell-value {
  display: block;
  min-width: 0;
  overflow-wrap: anywhere;
}
.ticket-cell-label { display: none; }
.ticket-number-value {
  display: flex;
  align-items: center;
  gap: var(--space-2);
  font-variant-numeric: tabular-nums;
}
.ticket-subject { font-size: var(--font-size-sm); }
.ticket-updated {
  color: var(--color-text-secondary);
  font-size: var(--font-size-sm);
}
.ticket-turn-indicator { font-size: var(--font-size-sm); }
.turn-customer { color: var(--color-warning-text); }
.turn-apliso { color: var(--color-info-text); }
.turn-approval { color: var(--color-text-primary); }
.turn-statement {
  margin: var(--space-3) 0 var(--space-4);
  font-size: var(--font-size-lg);
  font-weight: var(--font-weight-bold);
}

.detail-meta {
  margin: var(--space-4) 0;
  padding-bottom: var(--space-4);
  border-bottom: 1px solid var(--color-border);
}
.detail-attachments { margin-bottom: var(--space-4); }
.turn-banner { margin: var(--space-3) 0 var(--space-4); }
.turn-banner.approval {
  display: grid;
  gap: var(--space-3);
}
.approval-form {
  display: grid;
  gap: var(--space-3);
}
.approval-form textarea {
  min-height: 5.125rem;
  resize: vertical;
}

.timeline-card {
  width: fit-content;
  padding: var(--space-2) var(--space-3);
  border-radius: var(--radius-pill);
  background: var(--color-neutral-bg);
  color: var(--color-neutral-text);
  font-size: var(--font-size-xs);
  font-weight: var(--font-weight-bold);
}
.message {
  padding: var(--space-4);
  border-radius: var(--radius-lg);
  background: var(--color-surface-muted);
}
.message.customer { margin-right: var(--space-7); }
.message.agent,
.message.admin,
.message.supervisor {
  margin-left: var(--space-7);
  background: var(--color-info-bg);
}
.message-meta {
  margin-bottom: var(--space-2);
  color: var(--color-text-secondary);
  font-size: var(--font-size-xs);
  letter-spacing: 0.04em;
  text-transform: uppercase;
}
.message-body-stack {
  display: grid;
  gap: var(--space-3);
}
.migration-note { margin: 0; }
.message-body,
.message-original {
  line-height: var(--line-height-normal);
  letter-spacing: 0;
  text-transform: none;
  white-space: pre-wrap;
  overflow-wrap: anywhere;
  word-break: break-word;
}
.message-original {
  padding: var(--space-3);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-md);
  background: var(--color-surface);
  color: var(--color-text-primary);
}
.message-original-toggle { width: fit-content; }
.message-attachments {
  margin-top: var(--space-3);
  padding-top: var(--space-3);
  border-top: 1px solid var(--color-border);
}
.attachment-heading {
  color: var(--color-text-secondary);
  font-size: var(--font-size-xs);
  font-weight: var(--font-weight-bold);
  letter-spacing: 0.04em;
  text-transform: uppercase;
}
.reply-form {
  margin-top: var(--space-5);
  padding-top: var(--space-5);
  border-top: 1px solid var(--color-border);
}
.reply-form .form-actions { margin-top: var(--space-3); }

.empty {
  display: grid;
  place-items: center;
}
.empty-state {
  padding: var(--space-8) var(--space-5);
  text-align: center;
}
.empty-icon {
  display: grid;
  place-items: center;
  width: 3.125rem;
  height: 3.125rem;
  margin: 0 auto var(--space-4);
  border-radius: var(--radius-pill);
  background: var(--color-interactive-soft);
  color: var(--color-text-primary);
  font-size: var(--font-size-xl);
  font-weight: var(--font-weight-bold);
}
.empty-list {
  padding: var(--space-7) var(--space-5);
  color: var(--color-text-secondary);
  text-align: center;
}
.version-reload-prompt {
  position: sticky;
  z-index: 60;
  top: 0;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: var(--space-3);
  padding: var(--space-2) var(--space-4);
  border-bottom: 1px solid var(--color-warning-border);
  background: var(--color-warning-bg);
  color: var(--color-warning-text);
  font-weight: var(--font-weight-bold);
}

@media (max-width: 900px) {
  .auth-panel,
  .workspace-grid,
  .desk-grid,
  .desk-stat-grid,
  .list-controls { grid-template-columns: 1fr; }
  .ticket-list-panel,
  .ticket-detail { min-height: auto; }
  .hero-cta { position: static; }
  .ticket-list-header { display: none; }
  .ticket-list {
    gap: var(--space-3);
    padding: var(--space-4);
    background: var(--color-canvas);
  }
  .ticket-row {
    grid-template-columns: 1fr 1fr;
    gap: var(--space-3);
    padding: var(--space-4);
    border: 1px solid var(--color-border);
    border-radius: var(--radius-md);
    background: var(--color-surface);
  }
  .ticket-cell {
    display: grid;
    gap: var(--space-1);
    padding: 0;
  }
  .ticket-cell-label {
    display: block;
    color: var(--color-text-secondary);
    font-size: var(--font-size-xs);
    font-weight: var(--font-weight-bold);
  }
  .ticket-subject,
  .ticket-turn { grid-column: 1 / -1; }
  .ticket-turn.is-empty { display: none; }
}

@media (max-width: 620px) {
  .auth-fields,
  .ticket-form { grid-template-columns: 1fr; }
  .wide { grid-column: auto; }
  .hero { align-items: flex-start; }
  .support-email-banner {
    align-items: flex-start;
    flex-direction: column;
  }
  .support-help-address { padding-top: 0; }
}

@media (prefers-reduced-motion: reduce) {
  .submission-success { transition: none; }
}